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Booking &
Additional Information
Fortress Lake
Wilderness Fly Fishing Retreat
Important Reservation Information
Float Plane Flight
There are no roads penetrating the wilderness surrounding Fortress Lake
Retreat (FLR), and access is by our scheduled float plane shuttle from the base near
Hinton, Alberta.
Waiver of liability
Wilderness recreation is not without risk. All our guests are required
to read and sign a comprehensive Waiver of Liability in order for
us to accept their reservation. A sample of this waiver will be sent to
you upon receipt of your deposit. When you arrive at the float
plane base,
you will be required to complete and sign this waiver, in the presence
of our staff.
Deposit
To confirm your reservation, we require a non-refundable deposit of
50% of the trip total for your group/individual. Payment can be made by personal cheque
or internet payment. We operate on a first paid, first reserved basis.
Dates are not guaranteed until the booking deposit is received.
Cancellation Insurance
By necessity, we have strict cancellation policies and therefore
recommend all guests purchase cancellation insurance. The cost for
this insurance for people under the age of 60 is about 4% of the
total trip cost. Costs for people over 60 increase slightly. Please
inquire to your insurance agent about this.
 Travel
Insurance
Before reserving, it is highly recommended that guests
research and purchase additional and/ or private cancellation, travel,
hospital, and accident insurance. Please contact your local travel
agency.
Final payment
We must receive the final payment at the time of your trip. We prefer final payments to be made by cheque
drawn in your local currency or by internet payment. Overdue payments may result in
cancellation and resale of the reserved space.
Children
Children of all ages are welcome at Fortress Lake Retreat,
but those under the age of 19 must be accompanied by their parent
or legal guardian. Parents or guardians of children under the age
of 19 (the age of Majority in British Columbia) will be required to complete an “Indemnity Agreement for Minors” in addition to our
standard Waiver of Liability for each participant.
Emergency Contact
There is no telephone service to either of our properties. Our business
office telephone number is 403 346 1698 and is normally answered on
Mondays to Fridays between the hours of 9:00am and 5:00pm Mountain Time.
For safety, family emergencies & convenience, there is a
satellite phone located at the lodge. Guests are able to purchase minute
cards for personal phone use.
Cash Bar
At Fortress Lake, we offer a limited selected of red and white wine
as well as a variety of beer, wine, and cider for sale. Our
liquor license does not permit guests to bring their own alcoholic beverages to
the dining room.
Tips & Gratuities
Gratuities are at your discretion. Should you have an exceptional
experience it will likely be the result of the team approach we
take to customer satisfaction. Management will gratefully accept any
offered gratuity and distribute it equally among all the staff,
along with your compliments.
Last Word:
Guests are not permitted to bring any pets, and all of our wilderness
facilities are completely non-smoking. Outside, we ask smokers to
be extremely diligent in keeping our site clean of butts and cigar
endings. We look forward to your
visit. Please contact us if you have any further questions or concerns.
Fortress Lake
Retreat
www.fortresslake.com
Phone: 403 346 1698
info@brooktroutflyfishing.com
Cancellation Policy
We have strict cancellation policies. The opportunity for refunds and/or
credits resulting from a cancellation are limited. Payment in part or
full is considered as agreement to the following terms and
conditions:
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Your deposit is non-refundable
within 90 days of your booked trip dates. Cancellations outside of
90 days will be refunded, minus $100. A cancellation received less than 90 days prior
to your arrival will receive no consideration.
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FLR reserves the right to
cancel any or part of a tour and will give as much notice as
possible. Cancellation due to reasons beyond our control will result
in a credit for any unused portion of the tour. This credit is valid
for one calendar year.
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Guests choosing to depart prior to tour completion will not be eligible
for any credit or refund and will bear the cost of individuated air
travel, regardless of reason.
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Guests are bound by scheduled arrival and departure times. “No
shows” will forfeit the entire cost of the tour package. If a guest is late, for any reason whatsoever, they will be
responsible for the entire cost of missed meals, new flight connections, etc. Guests who miss their scheduled flight either forfeit
their trip to Fortress Lake Retreat or incur
flight costs
associated with their transport to the lodge.
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Guests whose flight is delayed due to factors beyond the control of FLR (such as weather, public emergency, aircraft availability,
etc) shall wait at least 24 hours before
requesting cancellation. During this period, FLR shall be solely responsible for deciding when it is
possible to safely proceed with the tour, but will diligently pursue this goal.
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Guests delayed overnight at the flight base by factors beyond the
control of FLR will be responsible for their own accommodation and meals.
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Guests delayed over 24 hours may request cancellation and receive full
credit towards an alternative tour date, within one calendar year
(this has yet to happen). Guests held overnight at Fortress Lake due
to uncontrollable departure delays shall be charged a flat rate of
$150.00 per person, per night (this has happened once to date). These accounts are payable prior to
departure.
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Refund Currency: All reimbursements will be made in Canadian Funds.
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Fortress
Lake Packages:
